Adecco Group - HR Specialist - Assignment id-18379
Description
SUMMARY:
This is a 100% remote, temporary position that could last for up to 6 months or longer. The HR Service Center, HR Specialist acts as the face of Human Resources (HR) when interacting with colleagues and provides the first level of support and service delivery. Provides quality services with a high degree of customer satisfaction, expertise, and timeliness consistent with Service Level Agreements (SLAs).
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Responsibilities:
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Assist with research and response to all leave-of-absence request and disability paperwork: medical, personal, military and FMLA as needed.
- Effectively interprets FMLA and ADA implications as they relate to leave of absences/disabilities, when applicable.
- Works as a trusted advisor, developing strong relationships with colleagues.
- Address initial colleague inquiries from the field and enters cases into appropriate systems for solutions and tracking.
- Leverages HR knowledge and interpersonal expertise to ensure appropriate first level response to colleague issues.
- Works with colleagues to evaluate the level of support needed for human relations, and work-related problems, and escalates as appropriate.
- Serves as subject matter expert on front line questions regarding benefits, leave of absence, payroll, PTO, background checks, drug testing, unemployment, worker’s compensation and general HR policies.
- Communicates human resources policies and programs to address employee relations issues as appropriate.
- Owns colleague inquiries and resolution from start to finish, including escalating employee relations issues to the Employee Relations Managers as appropriate; tracks resolution and always serving as the point of contact for the colleague.
- Provides administrative support for termination, transfers, promotion, performance improvement plans, etc.
- Documents processes and procedures as appropriate and provides standard and ad hoc reports upon request.
- Assists in rollout and implementation of HR programs.
- Coaches and assists in development of new team members.
- Identifies and participate in continuous improvement initiatives.
- Ensures compliance with Data Privacy and Protection Guidelines.
- Participates in special projects and performs other duties as assigned.
Qualifications:
MINIMUM EDUCATION & EXPERIENCE REQUIREMENTS:
Bachelor’s degree in HR, business or a related field with a minimum of one (1) year of HR generalist experience; or equivalent combination of post high school education or experience. Internship experience will be considered.
HR certification and previous experience working in a large complex organization is preferred.
KNOWLEDGE, SKILLS & ABILITIES REQUIREMENTS:
- Skilled in communicating effectively verbally and in writing with multiple levels of employees and management.
- Ability to establish and maintain effective working relationships in remote work environment.
- Ability to perform accurately in a detail-oriented and fast paced environment while continually demonstrating high-level customer service.
- Ability to prioritize, organize and perform multiple work assignments simultaneously while meeting assigned deadlines.
- Knowledge of and ability to effectively utilize Human Resources Information Systems (HRIS), such as PeopleSoft, Customer Relationship Management (CRM) Systems, Applicant Tracking Systems and other technologies.
- Proficient with Microsoft Office products, including Word, Excel, PowerPoint
COMPANY OVERVIEW:
Adecco Group North America, through an impressive portfolio of staffing industry leading brands including Accounting Principals, Adecco General Staffing, Adia, Ajilon, Entegee, Lee Hecht Harrison, Modis, Paladin, Parker+Lynch, Pontoon, Special Counsel and Soliant is the world’s leading provider of Human Resources solutions.
We are the workforce experts delivering staffing and career service solutions to organizations and individuals across all industries. Collectively we harness the power of some of the greatest talent in the world. That talent and expertise allows us to do business globally and act locally with deep knowledge in niche areas.
Every day, we have more than 100,000 associates on assignment, 30,000 colleagues working internally to support more than 10,000 clients in the United States and Canada. Ensuring our business units are prepared to deliver outstanding service to our associates and clients, the Adecco Group North America team provides a strong infrastructure through our corporate and shared services teams.
This position is nonexempt and will be paid on an hourly basis. The salary range below has been annualized based on a 40 hour workweek.
The anticipated salary range for this position is between $47,840 and $54,080. Salary may be determined based on experience, education, geographic location, and other factors.
Benefit offerings for full-time employment may include medical, dental, vision, short-term disability, additional voluntary benefits, and retirement programs.
