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Call Center Rep-Guest Service Call Ctr (Lake Buena Vista, FL) PT Bench id-23851

About the position

The Call Center Representative position at Walt Disney World Resort involves providing exceptional guest service to a diverse range of guests, including those visiting the resort. This part-time role requires representatives to answer inquiries on various topics and support guests with their needs related to Walt Disney World Resort Hotels. The position operates within a high-volume call center that functions 24/7, necessitating flexibility in scheduling and availability.

Responsibilities

  • Provide outstanding guest service to a wide range of guests.
  • Answer general questions regarding various topics related to Walt Disney World Resort.
  • Support guests with inquiries about Walt Disney World Resort Hotels.
  • Handle conflict resolution and make quick decisions as needed.

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Requirements

  • Proficiency with a Microsoft Windows environment and comfortable working on dual monitors.
  • Ability to handle conflict resolution and make decisions quickly.
  • Flexibility and adaptability to the fluctuating needs of the operation.
  • Maintain confidentiality with critical information.
  • Strong written and verbal communication skills.
  • Availability for three weeks of full training.

Nice-to-haves

  • Experience in a call center or customer service environment.
  • Familiarity with Walt Disney World Resort and its offerings.

Benefits

  • Competitive hourly wage starting at $19.16/hour.
  • Flexible scheduling options.
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