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Customer Experience Representative - Gainesville id-19662

Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.

We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.

Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

 

National and Alamo has an exciting opportunity for a Customer Experience Representative (CXR) at the Gainesville Regional Airport.  The Customer Experience Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. 

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This position is located at the Gainesville Regional Airport: 3880 NE 39th Ave Gainesville, FL 32609

 

This is a Full Time position working 40 hours per week (including weekends) and pay is $19.25 per hour.

 

The following schedules are available:

  • Schedule 1: Tuesday - Saturday: 12pm-9pm; Off Sun & Mon
  • Schedule 2: Wednesday - Sunday: 7:00am - 4:00pm

We offer:

  • Paid time off
  • Health Benefits
  • Employee discounts
  • 401k retirement plan
  • Training and development.

View Less

  • Meet and greet customers in a professional, friendly, and timely manner
  • Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
  • Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
  • Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
  • Place outgoing calls for callback management, and miscellaneous calls as assigned
  • Assist to assess condition of rental upon return
  • Notify Management of any known customer problems.
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