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Customer Service Representative in Healthcare - Part Time ID-17610

Job Title: Customer Service Representative for Healthcare – Part-time Weekdays with Saturday Shift
Location: Remote
Pay: $13/hour ($14/hour for Bi-Lingual Spanish/English speakers) + Bonus
Training Schedule: Afternoon training Monday to Friday between 11:00am to 7:30pm (EST) for three weeks
Work Schedule: Part-time - Monday & Wednesday 4:00pm to 8:00pm (EST) & Saturday to Sunday 12:00pm to 4:00pm (EST)
U.S. States we are currently entertaining applications from: AL, AR, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, MT, NV, NH, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WY

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Summary:
As a Customer Service Healthcare Representative at CareXM, you will be responsible for providing support and information to patients and their families. You will be the first person that they interact with, so it is important that you are able to build rapport and provide excellent customer service. We value the hard work and feedback of all of our employees, and we are committed to creating a workplace where everyone feels welcome and valued.

Responsibilities:
  • Answer incoming calls from patients and their families
  • Provide support and information about healthcare services
  • Triage calls and route them to the appropriate department
  • Resolve customer issues in a timely and efficient manner
  • Follow up with customers to ensure their satisfaction
Qualifications:
  • High school diploma or GED
  • 6+ months of customer service experience
  • Basic computer skills
  • Strong verbal and written communication skills
  • Ability to work independently and as part of a team
  • Ability to handle stressful situations
  • Willingness to learn and grow
  • Must be able to pass a background check for pre-employment screening
Personal Computer Requirements: You will use your Personal Computer to work. As each system configuration is unique, our requirement specialist and IT team will confirm your configuration will meet the necessary standards.
  • Internet connection
  • Webcam
  • Windows: 10 or Newer or MAC OS: 13 (Ventura) or newer
  • CPU: 2.5 GHz
  • RAM: 6GB
Work Environment Requirements: You will use your Personal Space to work. This includes a separate room from the rest of your living area, providing a quiet, professional work environment free from distractions while maintaining confidentiality.

Part-Time Benefits:
  • Paid training
  • Paid time off
  • 401(k) plan
  • Life insurance
  • Employee assistance program
Full-Time Benefits (All of the above plus):
  • Health insurance
  • Flex Spending/Health Savings Accounts
  • Dental Insurance
  • Vision insurance
  • Short Term Disability
  • A Day of service (8 hrs to volunteer in addition to earned PTO)
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Military friendly, and Veterans are encouraged to apply!
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