Front Desk Agent / Guest Services id-23867
Full Job Description
Job description
The Anaheim Majestic Garden Hotel provides an atmosphere and culture that is inclusive, welcoming, and encouraging for all of our team members. We provide opportunities for advancement, team member recognition and engaging company events. Anaheim Majestic Garden Hotel is committed to these principles when interacting with our guests or our hotel team members…generous, thoughtful, playful and creative.
We are currently looking for a Front Desk / Guest Service Agent.
What you will be doing:
Provides ENTHUSIASTIC, FRIENDLY, COURTEOUS, AND GRACIOUS assistance to all Guests and fellow employees and maintains this level of service at all times. Accommodates the Guests' needs by providing personalized and individual assistance in arranging required services to ensure a positive Guest experience. Initiates friendly conversation with Guests and responds to all Guests' questions/problems/needs quickly and efficiently taking personal responsibility to meet or exceed Guest expectations.
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ESSENTIAL FUNCTIONS:
Registration and Check-Out:
- Counts bank.
- Organizes the Front Desk and prepares for check-ins.
- Uses Front Office Property Management System (Opera)
- Greets and welcomes Guests to Hotel with a big genuine smile, welcoming body language, tone of voice and hospitality greeting.
- Establishes the payment method during check in. Checks Photo I.D.
- Secures authorization for credit cards.
- Uses effective sales techniques including up-selling.
- Check-In guests into their Guestrooms and offer assistance with any other needs.
- Processes Guest check-outs, and bids the Guests farewell, a safe journey, and an invitation to return.
Administrative
- Prepares and uses an Arrivals List.
- Blocks and unblocks rooms.
- Processes room changes.
- Posts Guest charges and payments.
- Adjusts disputed Guest charges.
- Reconciles room status with the PM Housekeeping Report.
- Maintains a Guest Information Directory and keeps area changes updated.
- Completes Shift Check List entirely and files when finished.
- Responsible for Bank including reporting of discrepancies.
- Issues and controls keys.
- Performs bucket checks.
Additional Guest Services (During the check-in and check-out process, and any other time where Guest Service is needed):
- Prepares maps and provides directions.
- Helps Guests with special requests.
- Responds to questions about facilities and events. Informs Guests of facilities, hours of operation, promotes Hanagi, Bistro, Deli/Gift Gallery, Lounge, Room Service, Pool, Game Room, Disney Shuttle, In-room Safe, Voice Mail, etc.
- Handles Guest Service problems.
- Follows Guest Privacy and Security Procedures.
- Processes Wake Up Calls.
- Makes Guest reservations.
- Processes Guest mail, packages and faxes.
- Uses copy machine.
- Arranges and assists Guests with Tour Information, Bookings, and Car Rental referrals according to established Hotel policy and procedure.
Assures Guest Satisfaction. Communicates with management personnel in case of problems.
Demonstrates knowledge of emergency procedures.
Is familiar with daily Hotel functions/events.
Maintains cleanliness and orderliness of Front Desk area. Makes sure Front Desk is well stocked.
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the requirements of the company.
- At all times maintain the Front Desk area in a clean and orderly state, project favorable image of the Hotel to the public.
- Ability to perform other duties as requested or assigned by a member of hotel management.
- Ability to perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
- Provides customer service to guests, including information about hotel services, activities and local attractions.
EDUCATION AND EXPERIENCE:
High School graduate or equivalent preferred but not necessary.
Prior Front Office or travel industry experience preferred, Opera System experience preferred but not required.
The hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must always be projected.
In keeping with the company’s heritage of delivering value to its owners and team members, our Castle offers a rich benefit program with a variety of benefits to enrich the lives and well-being of our team members and their families. If you are one of our royal team members, we offer some truly magical perks:
Full time status preferred and part time available
- Medical/ Dental/ Vision our company covers 75% of the premium coverage for Family Medical/Vision (Kaiser) and Dental (Met Life) with eligibility after 30 days. Choice of two tiers (Full-Time employees)
- Company Paid Life Insurance/Accidental Death and Dismemberment with Hartford Basic Life insurance package including Employee Assistance Program and Travel & ID Theft Protection.
- Generous Paid Time Off (Vacation, Sick, and Bereavement)
- 401K Program
Working at Anaheim Majestic Garden Hotel is like nowhere else. Whatever you do in our Castle, you play an integral part in creating a magical experience.
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
Benefits include: 401k Health/Vision Insurance Dental Insurance Free Life Insurance Vacation/sick pay
You may apply in person during office hours Monday-Friday 9am-4:00pm
Anaheim Majestic Garden Hotel is an Equal Employment Opportunity Employer, we are a Drug Free work place and perform Background Checks. Anaheim Majestic Garden Hotel is an E-Verify Participant.
For other employment opportunities please visit:
https://www.majesticgardenhotel.com/employment
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Weekend availability
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: One location
Job Type: Part-time
Pay: From $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Overnight shift
- Weekends as needed
Experience:
- Hotel experience: 1 year (Required)
Work Location: In person
