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Growth Operations Architect (Remote) id-20356

As a Growth Operations Architect, you will play a critical role in the experience and success of every client you manage. You will be responsible for working with a small group of clients (3-5) to develop a growth operations roadmap, design solutions to business problems, and manage the execution of the solutions you design.

This is a strategic role that involves guiding business conversations with stakeholders – usually sales and marketing leadership. This is not a systems administrator role, though past experience as a CRM admin is a plus. Successful architects help clients understand what they should do — they don’t wait for clients to assign work.

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What You’ll Do

  • Manage onboarding and facilitate workshops – Guide new clients through a structured onboarding process to ensure alignment. Partner with consultants to understand each client’s Go-To-Market (GTM) strategy, processes, and systems.

  • Build and execute operational roadmaps – Maintain prioritized roadmap documentation for each client, ensuring projects align with business goals.

  • Manage project execution – Drive the end-to-end project lifecycle, from discovery and planning to implementation and post-deployment monitoring.

  • Own client success – Act as the main liaison between clients and internal resources, ensuring all projects and tasks run smoothly.

  • Run sprint meetings and client reviews – Conduct regular sprint check-ins, deliver ongoing status updates to clients, and lead monthly and quarterly reviews.

  • Triage and manage client requests – Quickly assess, prioritize and assign ad hoc client needs.

 


What You Won’t Do

  • Lots of admin work – While you may spend some time in client’s systems, you will work closely with our admin team to design things that they build

  • Take support tickets – Operations support is something we offer, but an architect is not responsible for providing support in most cases

  • Sales or marketing – we don’t do outsourced sales or marketing, so while our architects are expected to have a deep understanding of what our clients do, it is not their job to know how clients should sell or market


Qualifications


Must-Haves

  • 5+ years of experience in Sales Ops, Marketing Ops, RevOps, or GTM Ops

  • Strong knowledge of Salesforce or HubSpot, either as an administrator or through managing CRM implementations or updates

  • Proven ability to manage strategy and projects in Revenue Operations environments

  • Strong organizational skills with the ability to prioritize and oversee multiple initiatives

  • High attention to detail.

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