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Insurance Customer Support Associate - Remote - New Mexico id-23742

About the position

As an Insurance Customer Service Associate at TTEC, you will play a crucial role in enhancing customer experiences by providing exceptional support and assistance. This remote position, available to residents of New Mexico, allows you to work from the comfort of your home while being part of a dynamic team dedicated to bringing humanity to business. Your primary responsibility will be to engage with customers through various communication channels, ensuring their inquiries are addressed promptly and effectively. You will be the spark that brightens their day, transforming average interactions into exceptional experiences through your passion for helping others. In your daily activities, you will answer incoming communications from customers, conducting thorough research to resolve their issues and provide accurate information. Your ability to empathize with customers and maintain a positive attitude will be essential in creating a supportive environment.

TTEC values integrity, and as such, you will be expected to adhere to HIPAA guidelines to protect patient privacy, ensuring that all interactions are handled with the utmost confidentiality and respect. TTEC is committed to your professional development, offering a supportive culture that encourages continuous learning and growth. From your first day of training, you will receive individualized coaching and access to thousands of free courses designed to enhance your skills and career trajectory. The company prides itself on fostering an inclusive community where giving back is encouraged, and employees are empowered to be their authentic selves. With a base wage range of $14 to $17 per hour, plus performance bonuses, TTEC provides a healthy benefits package that may include paid time off (PTO), tuition reimbursement, and health and wellness incentives.

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Responsibilities

  • Answer incoming communications from customers
  • Conduct research to provide answers for customers to resolve their issues

Requirements

  • 6 months or more of customer service experience
  • Integrity to follow HIPAA guidelines on maintaining patient privacy
  • High school diploma or equivalent
  • Computer experience
  • High speed internet (> 15 mbps)
  • Smart phone or another device that runs IOS or Android for daily log-in

Nice-to-haves

  • Experience with customer service in the insurance industry
  • Familiarity with HIPAA regulations

Benefits

  • Base wage range of $14 to $17 per hour
  • Performance bonus opportunities
  • Paid time off (PTO)
  • Tuition reimbursement
  • Health and wellness incentives.
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