Mgr Customer Development – Costco – open to remote id-21580
What You Need To Know
Open your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glazer’s Wine & Spirits is North America’s preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. We were named by Newsweek as a Most Loved Workplace and are included on the Forbes lists for… Largest Private Companies and Best Employers for Diversity.
As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.
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At Southern Glazer’s, you’ll enjoy an environment where continuous learning and growth are supported and experience a culture where you are respected, and your voice is heard. If you’re looking to fill your glass with opportunity, come join our FAMILY.
Overview
The Customer Development Manager is the Insights and Analytics expert supporting a Top National Customer. The CDM will use their analytical and thought leadership skills to execute category strategies in alignment with customer priorities. This role involves analyzing data, identifying opportunities, and making recommendations that drive category and customer growth.
Primary Responsibilities
• Manage data sources to monitor the field execution of vendor programs & assortments.
• Communicating complex and/or detailed information to multiple individuals/audiences with differing knowledge levels.
• Stay informed of analytic best practices across the industry and provide effective information to deliver sales, margin, and market development goals.
• Analyze and report data to identify issues, trends, or exceptions to drive improvement of results and find solutions.
• Track category performance, including sales, profits, margins, and market share.
• Develop, communicate, execute, and monitor specific performance metrics and goals relevant to each business as part of regular, scheduled business reviews.
• Create and deliver effective reports using POS data, Syndicated Data, and account-specific database information in presentation-ready formats.
• Evaluate and make recommendations on supplier performance to enhance the company’s inventory & fill rate objectives.
• Understand and apply customer, consumer, and industry insights using market research data to deliver category growth.
• Ensure superior client satisfaction by providing hands-on deep analytics and contributing to team problem-solving.
• Manage multiple priorities in a fast-paced environment and perform other job-related duties as assigned.
Minimum Qualifications
• Bachelor’s Degree and experience within the CPG sector; Adult Beverage preferred; Costco experience a value add.
• Strong analytical, problem-solving, decision-making, and quantitative analysis skills.
• Incorporating and interpreting data from multiple unrelated data sources into concise action-oriented recommendations.
• Understanding of National Chain Sales, Retail, and Distributor operations.
• Expertise in category management principles, syndicated data, and shopper/consumer insights (Numerator/Spectra, etc).
• Ability to collaborate with external retail customers, key suppliers, and internal teams to deliver insights and recommendations.
• Assertive leadership and decision-making skills with an aptitude for understanding changing market dynamics and resolving complex problems.
• Preferred experience working with Syndicated data (Nielsen, IRI), Internal Shipment Data, and Household Panel.
• Strong leadership, decision-making capability, and a proven track record of success.
• Intermediate to advanced knowledge of Excel and PowerPoint.
Physical Demands
• Physical demands with activity or condition for a considerable amount of time include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor)
• Physical demands with activity or condition may include occasional to rare amount of time include walking, bending, reaching, standing, and stooping
• Critical nature of this job may require extended hours, overtime and weekends
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs
EEO Statement
Southern Glazer’s Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant’s arrest and/or criminal conviction records. Southern Glazer’s Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer’s Wine and Spirits and do not reflect Southern Glazer’s pay bands or ranges
