Reservations Agent (work from home Idaho)
Company Alaska Airlines The Team
From our call centers or their homes, contact center and reservations agents handle everything from urgent travel plan changes to mileage plan award travel. Our agents are out-of-the-box thinkers who engage each guest interaction with kindness. We want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you'll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.
Role SummaryThe Reservations Sales Agent (RSA) is responsible for assisting guests with information regarding fares, flight schedules, routings and policies at Alaska Airlines (AS), Horizon Air (QX), Sky West (OO) and our Alliance partners. As a member of the reservations team, this individual contributor role verifies availability of space, confirms reservations and makes appropriate changes to reservations and tickets. This is a work at home, union represented position.
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- Perform a variety of guest service functions via multiple channels including:
- Answer incoming inquiries and match the features and benefits of Alaska Airlines to the needs of the guest.
- Answer guests' inquiries regarding all aspects of their travel on Alaska Airlines or on our travel partners.
- Make new reservations and change existing reservations on scheduled domestic and international flights.
- Assist guests with technical website and mobile navigation needs.
- Handle guests' questions, complaints, and inquiries with the highest degree of courtesy and professionalism to resolve issues with first interaction resolution.
- Operate within a variety of complex computerized systems to assist guests and daily operations.
- Proactively create a positive service-oriented environment for guests.
Candidates must be available for 6 weeks of combined facilitation and on the job training beginning December 12th, 2024.
Job-Specific Experience, Education & SkillsRequired
- 2 years of customer service or community service experience.
- Exceptional interpersonal skills, including a professional and pleasant phone demeanor, clear, pleasant, and courteous verbal and written communication using appropriate grammar, tone, and pronunciation.
- Excellent communication skills (e.g., verbal, written, and listening).
- Demonstrated proficiency and agility with adopting, utilizing and navigating new and rapidly changing technologies and applications on handheld and other multi-media devices.
- Proven ability to continually learn and understand changing job-related policies and procedures, company products, services and promotions in an efficient manner.
- Ability to work in a process-oriented environment.
- Proficiency with general computer programs, keyboard skills, and Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
- Typing speed of at least 25 WPM at an efficiency of 85% or better.
- Ability and willingness to work a flexible schedule including weekends, holidays, and overtime in a 24/7/365 operation.
- Ability and willingness to work from home within the state designated in the posting. Some in-office time is required.
- Ability to communicate in English.
- High school diploma or equivalent.
- Minimum age of 18.
- Must be authorized to work in the U.S.
Preferred
- Airline or travel industry experience.
- Spanish language proficiency.
Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.
Starting RateUSD $19.98/Hr.BonusTotal RewardsAlaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
- Free stand-by travel privileges on Alaska Airlines & Horizon Air
- Comprehensive well-being programs including medical, dental and vision benefits
- Generous 401k match program
- Quarterly and annual bonus plans
- Generous holiday and paid time off
