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Short-Term Rental Operations Manager id-21282

Remote Short-Term Rental Operations Manager Job Description

Overview
We are a premium, full-service short-term rental property management company that manages properties in Canada and the United States. Our mission is to provide property owners with a hands-off property management experience, enabling them to maximize their return while delivering unforgettable guest experiences.

Our core values focus on raising the bar, pursuing excellence, elevating our team, acting with integrity, and partnering with purpose.

Role Overview
We are seeking an exceptional Operations Manager to guide our operations through a period of growth. This role is pivotal in managing and optimizing the performance of our team of virtual assistants (VAs) and outsourced service providers. The Operations Manager will have the opportunity to shape processes, ensuring high-quality service for both guests and property owners.

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Responsibilities

Management of Virtual Assistants (VAs):

  • Set daily priorities for VAs to ensure critical tasks are completed efficiently.
  • Provide ad-hoc problem-solving support for guest or property owner issues.
  • Align VA tasks with overall business goals and strategy.
  • Schedule and manage the VA roster for optimal coverage.
  • Perform regular quality checks on VA task performance and communication.
  • Provide mentorship, feedback, and career development support for VAs.
  • Conduct weekly or biweekly team meetings to discuss priorities, challenges, and feedback.


Management of Service Providers:

  • Build and maintain relationships with key service providers such as cleaners and maintenance professionals.
  • Review service provider invoices to control costs and enhance guest and owner satisfaction.
  • Handle queries, disputes, or complaints from service providers to ensure uninterrupted operations.


Project Management:

  • Develop and manage an annual plan for property maintenance and seasonal tasks.
  • Collaborate with leadership to implement initiatives that improve guest and owner experiences.
  • Maintain a centralized project management tool for tracking tasks and progress.


Process Optimization:

  • Continuously assess and improve operational processes to enhance efficiency.
  • Implement innovative solutions to address gaps in scheduling, maintenance, or task coordination.


Qualifications

Personal Attributes:

  • Genuine interest in team growth and well-being.
  • Team-oriented mindset with a focus on empowerment and coaching.
  • High degree of organization and task management skills.
  • Excellent communication skills with the ability to deliver the right message at the right time.
  • Calm demeanor under pressure, particularly when resolving problems.


Skills and Experience:

  • Demonstrated project management skills or ~3 years of related experience.
  • Financial acumen for reviewing and managing service provider invoices.
  • Technological fluency with tools such as Slack, ClickUp, and property management platforms.
  • Proven experience managing and coaching a team of outsourced contributors (1-2 years).
  • Ability to translate business strategy into operational processes.


Benefits:

  • Competitive salary.
  • Fully remote role with flexibility to work on EST hours (preferred candidates from Latin America with high English proficiency).
  • Flexible schedule, including some weekends, with potential to design your workdays.
  • High level of autonomy and opportunities for professional growth.
  • Potential for expanded responsibilities as processes improve.
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