Sr Ground Support Consultant id-18649
Department:
Ground Operations
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. This role supports the Ground Support Equipment (GSE) Team responsible for ensuring our ground support equipment is safe and reliable for employees. Additionally, this Consultant delivers on our Purpose by leading the research and development of solutions that advance the overall strategic objectives of the department and enterprise. Some responsibilities include data and dashboarding, end-to-end data reporting, setting up data structures from 3rd party vendors, setting data requirements, reviewing data in AWS, and transferring it from SQL to Alteryx to Tableau to build reports. The Senior Ground Support Consultant is a strong communicator with a proactive mindset who looks forward to leading impactful initiatives at Southwest.
Other Jobs You May Be Interested In
Remote Data Entry, No Experience, $40/hr, Part-Time
Virtual Assistant, $45/hr, Remote, No Experience, Night Job
Entry-Level Remote Data Entry, $50/hr, Evening Job
Customer Support, No Degree, $40/hr, Remote, Weekend Job
Remote Phone Job, $42/hr, Part-Time, College Student Friendly
Virtual Assistant, $40/hr, Remote, No Degree, Night Job
Part-Time Data Entry, $45/hr, Remote, College Student Friendly
Remote Moderator, No Degree, $50/hr, Evening, Weekend Job
Remote Customer Support, $42/hr, Night Job, No Experience
Live Chat Support, $40/hr, Remote, Entry Level, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Data Entry, $45/hr, No Degree, Night Shift
Part-Time Customer Support, $40/hr, Remote, College Student
Remote Live Chat, $50/hr, Part-Time, Evening/Night Job
Entry Level Phone Job, $42/hr, Remote, No Degree Required
Weekend Data Entry, $45/hr, Remote, No Experience
Remote Virtual Assistant, $40/hr, Evening, Part-Time Job
Remote Moderator, $42/hr, Part-Time, Weekend, No Degree
Data Entry, $45/hr, Remote, Night Shift, College Student Job
Phone Support, Remote, $50/hr, No Experience, Part-Time
Virtual Assistant, No Experience, $42/hr, Remote, Weekend
Remote Customer Support, $45/hr, Part-Time, College Student
Data Entry, Remote, $40/hr, Night Shift, No Degree
Evening Virtual Assistant, Remote, $45/hr, No Experience
Weekend Customer Support, $42/hr, Remote, College Student
Remote Data Entry, $50/hr, No Experience, Evening/Night Job
Remote Live Chat, $40/hr, Part-Time, No Degree Required
Virtual Assistant, $42/hr, Remote, Weekend, Entry Level
Remote Phone Support, $45/hr, Evening, No Experience Required
Data Entry, No Experience, $50/hr, Remote, College Student
Remote Moderator, $40/hr, Weekend, No Degree, Part-Time
Live Chat Support, Remote, $42/hr, Night Shift, College Student
Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend
Data Entry, $45/hr, Remote, Evening, No Experience Required
Virtual Assistant, No Experience, $42/hr, Remote, Part-Time
Remote Customer Support, $50/hr, Night Shift, No Degree
Remote Data Entry, $40/hr, College Student Friendly, Part-Time
Live Chat Support, $42/hr, Weekend, Remote, No Degree
Virtual Assistant, Remote, $45/hr, Evening, No Experience
Remote Phone Job, $50/hr, College Student, Night Shift
Remote Moderator, $42/hr, Weekend, No Experience Required
Data Entry, No Degree, $45/hr, Part-Time, Remote Job
Customer Support, $50/hr, Remote, Evening/Night Job, No Degree
Virtual Assistant, $42/hr, Remote, Weekend, No Degree
Remote Live Chat, $45/hr, College Student, No Experience
Remote Data Entry, $40/hr, Part-Time, No Degree Required
Phone Support, $50/hr, Weekend, Remote, No Experience
Virtual Assistant, $42/hr, Evening, Remote, No Degree
Remote Customer Support, $45/hr, No Experience, Part-Time
Data Entry, $50/hr, Night Job, No Degree, Remote
Remote Moderator, $40/hr, College Student Friendly, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Phone Job, $45/hr, Part-Time, No Degree Required
Customer Support, $50/hr, Night Job, Remote, No Experience
Data Entry, Remote, $42/hr, Evening Job, No Degree
Live Chat Support, $45/hr, Weekend, Remote, College Student
Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift
Data Entry, $40/hr, No Experience, Remote, Weekend Job
Remote Phone Job, $45/hr, No Degree, College Student Friendly
Customer Support, $42/hr, Remote, Evening, No Experience
Virtual Assistant, $50/hr, Weekend, No Degree, Remote
Remote Data Entry, $40/hr, Part-Time, College Student Job
Phone Support, Remote, $42/hr, Evening/Night Shift
Virtual Assistant, No Degree, $45/hr, Remote, Part-Time
Live Chat Support, $50/hr, Remote, No Experience Required
Remote Moderator, $42/hr, College Student, Weekend Job
Data Entry, $45/hr, Remote, Night Job, No Degree
Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job
Remote Customer Support, $42/hr, Weekend, No Experience
Phone Job, $45/hr, Remote, Night Shift, No Degree
Remote Live Chat, $50/hr, College Student, No Experience
Data Entry, $40/hr, Part-Time, Remote, Weekend Job
Virtual Assistant, $42/hr, Remote, No Experience, Evening
Remote Phone Support, $45/hr, Night Job, College Student
Remote Moderator, $50/hr, No Degree, Weekend, Part-Time
Virtual Assistant, $40/hr, Remote, Night Shift, No Experience
Customer Support, $42/hr, Remote, Part-Time, No Degree
Remote Data Entry, $45/hr, Weekend Job, College Student
Phone Support, Remote, $50/hr, No Experience, Night Shift
Virtual Assistant, $42/hr, Evening, Remote, College Student
Live Chat Support, $45/hr, Part-Time, Remote, No Degree
Data Entry, $50/hr, Remote, Evening Job, College Student
Virtual Assistant, $40/hr, Weekend, Remote, No Experience
Remote Phone Job, $42/hr, Night Shift, College Student Friendly
Remote Customer Support, $45/hr, No Degree, Evening Job
Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job
Data Entry, $40/hr, Evening Job, No Experience, Remote
Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time
Virtual Assistant, $45/hr, No Experience, Remote, Night Job
Phone Job, $50/hr, Remote, Part-Time, College Student
Remote Data Entry, $42/hr, Evening/Night Job, No Experience
Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time
Live Chat Support, $50/hr, Remote, Night Shift, No Degree
Virtual Assistant, $40/hr, Weekend, College Student, Remote
Remote Phone Job, $42/hr, Part-Time, No Experience Required
Remote Data Entry, $45/hr, No Degree, Weekend, Night Job
Virtual Assistant, $50/hr, Evening, Remote, College Student
Customer Support, $42/hr, Weekend Job, Remote, No Degree
Phone Support, $45/hr, Remote, No Experience, Evening Job
Data Entry, $50/hr, Night Shift, No Degree, Remote Job
Additional details:
-
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.
-
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Responsibilities
-
Design, build, and maintain interactive dashboards or reports that provide real-time insights into key performance indicators (KPIs), operational metrics, staffing levels, financial outcomes, predictions, and trends; ensure data insights are presented in an actionable manner
-
Query complex data sets using AWS Redshift and SQL to develop operational models and analyses that provide insights into GSE performance and trends.
-
Extract, transform, structure and load (ETL) data from third-party sources through APIs using Python, Alteryx, and AWS ETL tools, ensuring data integrity, quality, and accessibility for further analysis
-
Build and maintain operational models to simulate scenarios, forecast performance, and assess potential risks and opportunities to support strategic decision-making.
-
Manage and lead cross-functional initiatives, facilitating meetings with key stakeholders across all levels to ensure alignment and project success.
-
Develop and implement statistical models to forecast performance, predict outcomes, and optimize resource allocation. Apply advanced techniques such as regression analysis, time-series forecasting, and Monte Carlo simulations to inform strategic decision-making.
-
Analyze operational and maintenance data to identify cost-saving opportunities. Use statistical insights to recommend changes that improve the Total Cost of Ownership (TCO) for key assets or resources.
-
Serve as a trusted advisor and thought leader within the organization, providing strategic insights and recommendations to optimize GSE operations.
-
Conduct scenario modeling and risk assessments to evaluate potential outcomes, inform mitigation strategies, and drive decisions that reduce downtime and operational risk.
-
Continuously evaluate and improve operational processes through data analysis and statistical insights, ensuring efficiency and effectiveness in day-to-day operations.
-
Clearly communicate project timelines, risks, issues, and key decisions to executives and senior management to ensure transparency and alignment.
-
May perform other job duties as directed by Employee’s Leaders
Knowledge, Skills, and Abilities
-
Skilled and proficient in BI tools such as Tableau, and advanced skills with ETL tools like Alteryx.
-
Skilled and proficient with AWS Redshift, SQL, and querying large data sets
-
Skilled in using statistical tools such as Python, R, or SAS for advanced analysis and modeling
-
Ability to work with large datasets and conduct complex data transformations
-
Excellent analytical and problem-solving skills with attention to detail
-
Ability to communicate effectively with individuals and groups
-
Ability to translate complex data into actionable insights
-
Ability to assume a high level of responsibility and to provide direction in a cross-functional, team-oriented environment
-
Ability to work well under pressure while performing multiple concurrent tasks with frequent interruptions
-
Skilled in demonstrating initiative, entrepreneurialism, and creativity
-
Ability to view problems as an opportunity for improvement and demonstrate initiative
-
Ability to perform job functions independently with limited supervision
Education
-
Required: High School Diploma or GED
Experience
-
Expert-level experience, expansive and far-reaching knowledge in:
-
Asset lifecycle management and equipment reliability analysis.
-
Predictive maintenance strategies and machine learning models
-
Consulting, corporate strategy, technology, product, or service design
-
Meeting and workshop development and management, deck writing, storyboarding, inductive/deductive reasoning, interviewing, issue analysis, data analysis, process design, and change management
-
-
Preferred: Experience with Python, SQL, Alteryx, and Tableau
Licensing/Certification
-
N/A
Physical Abilities
-
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
-
Ability to communicate and interact with others in the English language to meet the demands of the job
-
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
-
Ability to be or remain stationary in a forward and downward position
-
Must be able to remain in a stationary seated position for under 50% of the time
-
Must be able to remain in a stationary upright position for under 50% of the time
-
Ability to traverse from one location to another (does not include travel to/from work)
Other Qualifications
-
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
-
Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
-
Must be at least 18 years of age
-
Must be able to comply with Company attendance standards as described in established guidelines
Pay & Benefits:
Competitive market salary from $122,200 per year to $135,800 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
Benefits you’ll love:
- Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
- Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings**
- Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
- Competitive health insurance for you and your eligible dependents (including pets)
- Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
