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Technical Account Manager (SG), Enterprise Support id-21724

Description For Technical Account Manager (SG), Enterprise Support

As a Technical Account Manager at AWS Enterprise Support in Singapore, you will provide consultative architectural and operational guidance to help customers achieve the greatest value from AWS. Your key responsibilities include:

  • Building solutions, providing technical guidance, and advocating for customers
  • Ensuring AWS environments remain operationally healthy while reducing cost and complexity
  • Developing trusting relationships with customers, understanding their business needs and technical challenges
  • Driving technical discussions regarding incidents, trade-offs, and risk management
  • Consulting with partners from developers to C-suite executives
  • Collaborating with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
  • Proactively finding opportunities for customers to gain additional value from AWS
  • Providing detailed reviews of service disruptions, metrics, and pre-launch planning
  • Solving various problems across different customers as they migrate workloads to the cloud
  • Uplifting customer capabilities by running workshops and brown bag sessions.

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You'll work with talented cloud technologists, expand your knowledge of AWS products, and have opportunities to develop your technical, consulting, and leadership skills. The role offers mentorship and the chance to gain AWS certifications.

AWS values diverse experiences and fosters an inclusive team culture. They offer ongoing events and learning experiences, including Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. The company emphasizes work-life harmony and provides resources for career advancement and mentorship.

Join AWS to be part of a team that's shaping the future of cloud computing and helping customers innovate on a global scale.

Last updated 5 months ago

Responsibilities For Technical Account Manager (SG), Enterprise Support

  • Provide consultative architectural and operational guidance
  • Build solutions and advocate for customers
  • Ensure healthy AWS environments while reducing cost and complexity
  • Develop trusting relationships with customers
  • Drive technical discussions on incidents, trade-offs, and risk management
  • Consult with partners from developers to C-suite executives
  • Collaborate with various AWS teams
  • Find opportunities for customers to gain additional value from AWS
  • Provide detailed reviews of service disruptions and metrics
  • Solve problems for customers migrating to the cloud
  • Uplift customer capabilities through workshops and sessions

Requirements For Technical Account Manager (SG), Enterprise Support

  • 5+ years of technical engineering experience
  • Experience in software design/development, content distribution/CDN, scripting/automation, database architecture, IP networking, IT security, BigData/Hadoop/Spark, operations management, or service oriented architecture
  • Bachelor's degree

Benefits For Technical Account Manager (SG), Enterprise Support

  • AWS certifications
  • Mentorship
  • Career development opportunities
  • Inclusive work environment
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