Apple Remote Customer Experience Advisor id-19516
• *Job Title:** Apple Remote Customer Experience Advisor
• *Job Summary
…
Type: Part-time, Remote
Salary: Competitive hourly rate
Working Hours: Up to 4 hours per day
Company: Apple Inc.
Remote Location: Candidate must reside in the United States
Benefits: Comprehensive health and dental coverage, paid training, and paid vacation
• *Job Description:**
Join Apple, a place where extraordinary people gather to do their best work. As a Part-time Remote Customer Experience Advisor, you are an ambassador of the Apple brand and the first point of contact for our customers. In this critical role, you will handle customer inquiries with precision and professionalism. You will provide personalized support that builds trust and enhances the reputation of Apple. This role allows you to work from the comfort of your home, directly impacting our mission to enrich customer lives by resolving their issues and focusing on their satisfaction.
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As a Customer Experience Advisor, you will be expected to use your communication skills to handle customer needs effectively while displaying a deep understanding of Apple?s products, services, and policies. Being the first line of contact, you will gather customer feedback and work closely with your team to discover updates to enhance customer satisfaction. You will also be a part of a diverse team that believes in collaboration but also values individual agility and problem-solving expertise.
• *Responsibilities:**
1. Provide friendly and efficient customer service via phone, email, and chat.
2. Troubleshoot problems and provide timely and accurate solutions to customer queries.
3. Maintain a deep understanding of Apple products and services to aid in customer education.
4. Uphold company standards during every customer interaction.
5. Offer personalized recommendations and brief customers on new or updated information.
6. Work collaboratively in a remote team environment to meet and exceed goals.
7. Document and escalate cases according to company policy.
• *Requirements:**
1. Must be based in the United States and legally eligible to work.
2. Strong interpersonal skills and a customer-oriented attitude.
3. Excellent verbal and written communication skills.
4. Ability to work in a structured environment for the duration of your shift.
5. Proficient in using technology and software for remote communication.
6. High school diploma or equivalent; some college preferred.
7. Previous experience in a customer service role is highly desirable.
• *Benefits:**
– Competitive hourly compensation
– Health and Dental Insurance
– Paid training to keep you up to date on products and procedures
– Access to wellness programs
– Paid time off including vacations and holidays
– Opportunities for career advancement within Apple
– Product discounts
• *Educational Qualifications:**
– Minimum of a high school diploma or equivalent
• *Experience:**
– Prior experience in customer service or support roles is preferred but not mandatory
• *Company Overview:**
Apple is a global leader in technology and innovation, dedicated to designing the best user experiences through its innovative hardware, software, and services. Renowned for breaking new ground and creating robust ecosystems across all its products, Apple leads the digital music revolution with its iPods and iTunes online store, has reinvented the mobile phone with its iPhone and App Store, and is defining the future of mobile media and computing devices with iPad. Joining Apple means joining a committed team that requires creativity, passion, and a desire to be the best.
To apply, please submit your resume and cover letter through the Apple Careers portal. Let us demonstrate how Apple isn?t just a place to work ? it?s a place where your work can make a difference in the world.
