Director, E-Commerce id-20673
About the position
The Director, eCommerce is responsible for the User Experience of the site as well as the coordination of content and storytelling that supports brand big ideas and seasonal initiatives. This is a hybrid role for an entrepreneur who is equally creative & has a good grasp on technology and is excited and inspired to create a beautiful and easy shopping experience. You are expected to continue to innovate and evolve brand assets and storytelling past our competitors as well as research our competitor's marketing strategies and technology to help build new customer acquisition.
Responsibilities
- Own the development of the brand's awareness and messaging as well as the shopping experience.
- Partner with a small cross-functional team to merchandise and execute our brand storytelling and content strategy.
- Provide insightful data, sales, and sales forecasts to guide decision making and offer proactive solutions.
- Solve problems and get to the root cause of any issue, no matter how complex, and quickly implement solutions.
- Ensure we have the most compelling & brand building homepage.
- Create the simplest and most informative shopping experience to help grow our sales.
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Requirements
- Bachelor's degree in Business, Marketing or a related field (an equivalent combination of related education, training, and experience may be considered).
- Proven ability to drive operational excellence including identifying and implementing efficient processes.
- Ability to work well with, and influence, cross-functional partners such as merchants, Ecommerce, and digital creative teams.
- 7+ years of related experience.
- Omni-channel experience.
- DTC experience preferred.
Nice-to-haves
- Deep understanding of numerous networking protocols such as OSPF, BGP, VRRP, DNS, DHCP, proxy functions (forward and reverse), security protocols (IPSec, SSL, etc.), real-time protocols for voice (Skinny, SIP, H.323, MGCP), in addition to WAN communications protocols including MPLS, DWDM, OC carrier, BRI/PRI.
- Familiarization with cloud/storage services.
- Basic scripting skills in Python, Perl, iRules, TCL, Chef/Puppet or Go a plus.
Benefits
- A generous discount on all Williams Sonoma Inc. brands through multiple shopping channels.
- A 401(k) plan and other investment opportunities.
- Paid vacations, holidays and other time-off programs.
- Health benefits, including health, dental and vision insurance; health and dependent care tax-free spending accounts; medical, family and bereavement leave; same-sex domestic partner benefits; short- and long-term disability programs; life and travel insurance; an employee assistance program.
- Tax-free commuter benefits.
- A wellness program that supports your physical, financial and emotional health.
- In-person and online learning opportunities through WSI University.
- Cross-brand and cross-function career opportunities.
- Location specific sample sales.
- A business casual work environment.
- San Francisco based bike share program.
- Time off to volunteer.
- Matching donations to qualifying nonprofit organizations.
- Company-sponsored community involvement.
- Various discounts on local businesses.
