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Guest Services Memberid-20308

The Guest Services Member is responsible for the gate house and reception area in the WCBR lobby area and provides a visual security presence to ensure that all residents, staff and visitors of WCBR have a safe and pleasant experience while visiting the campus. This is demonstrated through being the communication center point of the community. 

The pay rate is a minimum of $15.91/hour. This is a PRN (as needed) position to fill in gaps on the schedule.

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Responsibilities
    • Responsible for making a good first impression, which can impact the success of the organization for a long time.
    • Responsible for answering and routing calls, greeting resident and visitors, handling inquiries, and providing information.
    • Monitor all apartment and cottage life safety systems, i.e. smoke detectors, emergency pull cords, living unit telephones and initiate emergency procedures as necessary.
    • Conduct rounds to ensure a safe and pleasant experience.
    • Monitor both vehicular and foot traffic in and around the WCBR campus.
    • Assist in transporting residents to various locations as needed during emergencies.
Qualifications
    • Experience in Guest Services or Hospitality setting.
    • Typically the Guest Services Member is the first line of employees that residents and guest visitors interact with, so a friendly, professional, and helpful attitude is required.
    • Basic typing skills and basic knowledge of PC and word processing software required.
    • Excellent communication skills.
    • Available to work evenings and weekends as required.
    • Able to uphold Magnetic Values (Multicultural-Accountable-Game Changer- Nurturing- Empowering-Teachable).
Requirements
    • Must have a valid Virginia Driver's license with clean record.
    • Current CPR and First aid certification.
    • High school diploma, GED or equivalent years of experience.
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