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Human Resources (HR) Manager id-23660

Job Details




Full Job Description

Join Us as Our People Hero

Job Title: Human Resources (HR) Manager

Office Location: Usaquén, Colombia.

Schedule: Monday - Friday, 9 AM - 6 PM (4 days in office, Tuesdays work from home).

 


Who We Are

TourHero is a social travel platform revolutionising how people explore the world together. We connect adventure-seekers with unique, curated trips designed to bring communities together and create unforgettable experiences.

Our Community:

️ TourHeroes – Passionate travelers who craft and lead experiences.

️ Travellers – Adventurers ready to join curated trips and make new connections.

️ Operators – Local partners offering authentic, immersive activities.

We are an early-stage startup, backed by Sequoia Capital & Lightspeed—the same investors behind Google, WhatsApp, Airbnb, Nvidia, and TikTok. As we scale, we’re building a driven, high-impact team to bring our vision to life.

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We’re looking for someone with an entrepreneurial mindset, ready to take on challenges, think outside the box, and make a real impact. If you thrive in a fast-paced environment and love pushing boundaries, this could be the perfect opportunity for you!

Our Founders:

Tushar Khandelwal

Jann Wong

Viren Shetty

The Role

As TourHero grows, so does our team — especially in Bogotá, our fastest-growing office. We’re looking for a Human Resources (HR) Manager who will be the heartbeat of the employee experience in Colombia. This is a dynamic, hands-on role where you’ll wear many hats: from office and onboarding management to employee relations, compliance, and project support. You’ll be the go-to person for our Bogotá team, working closely with our global People & Talent function to ensure a smooth, people-first operation as we scale.

This is a great opportunity for someone who thrives in a fast-paced environment, loves building structure, and genuinely cares about creating an outstanding workplace experience.


What You’ll Be Doing

Office Management

  • Act as the People point of contact for our Bogotá office and local employees

  • Manage office supplies, equipment, and desk setups

  • Coordinate with building management and external vendors

  • Support with organising office events (e.g. birthdays, socials, team gatherings)

 


Employee Relations & Engagement

  • Be the first point of contact for employee feedback, concerns, and issues

  • Support managers with employee-related matters, including ER cases

  • Maintain accurate and confidential ER documentation

  • Provide coaching and support to employees as needed

  • Help design and run employee engagement and pulse surveys

  • Partner with managers to roll out culture and engagement initiatives

  • Monitor and flag retention risks

 


️ HR Systems & Tools

  • Help set up and manage HR tools (e.g. HRIS, ATS, internal trackers)

  • Maintain clean and accurate employee records and documentation

  • Support with evaluating and rolling out new HR systems as the company grows

 


People Policies & Compliance

  • Assist in implementing and maintaining local HR policies

  • Help manage and update the employee handbook

  • Stay up to date with Colombian labor laws and track relevant changes

  • Oversee and track employee sick leave, time off, and vacation requests

  • Ensure compliance with local regulations and internal policies

  • Support with contract creation and review for Colombian employees

 


Pre-Onboarding & Onboarding

  • Coordinate with managers on pre-onboarding tasks (accounts, equipment, documentation)

  • Send welcome emails and pre-boarding instructions

  • Run the full onboarding process for Bogotá-based employees

  • Help develop and improve onboarding practices for different teams

  • Support manager onboarding training and documentation

 


Recruitment Support

  • Support the Talent team with interview coordination, candidate communication, and scheduling (when needed)

  • Help ensure a great candidate experience locally

 


Payroll Support

  • Liaise with the finance team on payroll-related questions and processes

  • Track and manage relevant employee data for accurate payroll execution

 


Founder Support & Project Work

  • Support the founder and leadership team with People-related projects as needed (e.g. office moves, local initiatives, policy rollouts)

 


The Ideal Profile

  • You have 5+ years of experience in People Operations, HR Generalist, or Office/People Management roles

  • You’re confident managing employee relations and providing day-to-day support to managers

  • You’re familiar with Colombian labor laws and compliance requirements

  • You’ve run onboarding processes before and know how to make new hires feel welcomed and supported

  • You’re organised, proactive, and not afraid to take ownership — if something needs doing, you do it

  • You’re a great communicator, both in Spanish and English

  • You enjoy working in-office with a team, but you’re also self-sufficient and can manage your time well

  • You thrive in a startup environment where things move fast and no two days are the same

  • You genuinely care about people and want to create a great employee experience

 


Benefits:

40 Days of Annual Leave – Includes bank holidays, giving you the flexibility to use them when it suits you.

Work From Anywhere – 15 days per year to set up your office anywhere in the world.

Health Coverage – SafetyWing health insurance with global coverage across 180+ countries.

Equity – Stock options after your probation period, making you a stakeholder in our journey.

Tech Budget – $200 USD for any additional equipment you need.

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