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(Instant Job Openings) Southwest Airlines Live Chat Jobs – $65,000/Y id-19081


Location: USA | Company: Airbus | Job Type: Full-Time, Remote | Schedule: Flexible Shifts | Salary: $65,000 per year

Airbus is hiring skilled Live Chat Support Representatives to assist Southwest Airlines customers with inquiries, reservations, flight changes, and general support through real-time chat. This remote position requires excellent written communication, problem-solving abilities, and a customer-focused approach to ensure a seamless travel experience. 

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Responsibilities include responding to customer queries, providing accurate information on flights and services, assisting with ticket modifications, resolving concerns efficiently, and escalating complex issues when necessary.

Ideal candidates should have a high school diploma or equivalent, prior experience in customer service (preferably in the airline industry), strong multitasking skills, proficiency with chat tools and CRM systems, and the ability to work flexible shifts, including weekends and holidays. 

Airbus offers a competitive salary, flexible remote work, comprehensive health, dental, and vision insurance, a 401(k) retirement plan, paid time off, employee travel discounts, and career advancement opportunities.

To apply, submit an updated resume and a brief cover letter highlighting your customer service experience—Airbus is an equal opportunity employer committed to diversity and inclusion.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

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10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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