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Overnight Customer Service Representative id-21633

The position is licensed only for residents of Pennsylvania, Ohio, and West Virginia.

Capital Management Services has an exciting opportunity for Overnight Lost/Stolen Customer Service Positions!

We are currently seeking candidates with strong customer service skills to join our growing team of overnight, weekend, and holiday lost/stolen customer service agents.

We are especially interested in candidates with a background in any field requiring customer outreach such as phone customer service, collections, telemarketing, and sales interested in a Work From Home position. This role is performing Lost/Stolen Customer Service for a large banking institution. Candidates with other forms of Customer Service experience who are looking to "break into" the remote call center environment are also encouraged to apply.

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Both the training and the position are 100% fully remote, and are looking for candidates to perform the following functions on a daily basis:
?? File Disputes: Customers who call in suspecting fraud on their account must file a dispute for the charges, and must have their debit card shut down for safety.
?? Express Empathy: Potential bank account fraud is serious, and scary for customers. The agent must be able to maintain an empathetic and professional tone throughout all calls.
?? Off-Hours Availability: This job is 100% Nights, 100% Weekends, and 100% Holidays. This is not a traditional 9 to 5, and no traditional hours exist except for holidays.

Requirements: ?? High school diploma or equivalent (GED) required, Associates Degree Preferred. ?? Must be 18 years of age or older. ?? Background Check Required. ?? Excellent communication skills. ?? Ability to use WIRED High-Speed Internet Connection with a minimum of 50 Mbps (No Wifi). We provide equipment, but wireless internet is not permitted. ?? Android (OS 11.0 or higher) or iPhone (iOS 15 or higher) Smartphone. ?? Either a Smartphone with Unlimited Minutes, or Landline Phone. ?? Ability to problem solve

Training starts on February 10, 2025 with the following Schedule:

Week 1: Virtual Classroom Training
Monday February 10th: 5PM-10PM (HR Training / Tech Services)

Tuesday, Wednesday: 9PM-2AM

Thursday, Friday: OFF

Saturday 5PM-10PM

Week 2: On-The-Job Training (Regular Schedule)

Regular Schedules Include:
?? Saturday- 5p-2p
?? Sunday - 5p-2p
?? Monday - OFF
?? Tuesday - OFF
?? Wednesday- 9p-6a
?? Thursday, - 9p-6a
?? Friday - 9p-1a

OR
?? Saturday - 5a - 10a
?? Sunday- 12a - 9a
?? Monday- 12a-9a
?? Tuesday- 9p-6a
?? Wednesday - Off
?? Thursday- Off
?? Friday- Off

Benefits:
?? 401(k)
?? Dental insurance
?? Health insurance
?? Paid time off
?? Paid training
?? Vision insurance
?? Work from home

Schedule:
?? Evening shift
?? Holidays
?? Night shift
?? Weekend availability

Supplemental pay types:
?? Bonus pay

Education:
?? High school or equivalent (Required)

Experience:
?? Customer Service: 3 years (Required)
?? PC or Laptop: 3 years (Required)

Job Type: Full-time

Pay: $14.00 per hour

Expected hours: 38 ?? 40 per week

Benefits:
?? 401(k)
?? 401(k) matching
?? Dental insurance
?? Health insurance
?? Paid time off
?? Vision insurance
?? Work from home

Shift:
?? Overnight shift

Experience:
?? Customer Service: 1 year (Preferred)

Location:
?? East Palestine, OH (Required)

Work Location: Remote

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2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

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5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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