(USA) Director, UX Design- In Club, Sam's Club id-19481
Job Description
What you'll do...
Director, UX Design - In Club, Sam's Club
About the Team
Sam's Club In Club Design organization is focused on transforming the retail associate's work through consumer-grade AI-driven digital experiences. Our mission is to empower our associates in elevating our members shopping experience in the club. Our portfolio spans all associate tools for curbside pickup and delivery from club, inventory management, fresh production with café and bakery, tire and battery center, member service at the desk, self and assisted checkouts and many more. We are the team behind some of Sam's Club's most innovative experiences, including new post-checkout Exit experience, inventory management automation, Ask Sam - a chatbot app to answer any associate questions. We proudly serve as a key driver of innovation within Sam's Club.
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About the Role
The Director, UX Design role at Sam's Club is a critical strategic role. This leader will be part of creating the comprehensive design strategy to grow and evolve our retail experiences at the intersection of digital and physical. In addition to being a thought partner to our business, engineering, and product partners, this leader will help set the standards for consumer grade tools and experiences for our associates across 600 Sam's Club stores. This role includes leadership, hands-on design and design direction, and growth of a team of designers in this area.
In this role, you will employ your depth of knowledge designing enterprise apps and service design for digital and physical to make the complex simple, clear, and trusted. With your strong team of world-class designers, you'll test your excellent designs with real-world end users to learn and iterate better.
You'll bring your great strengths in storytelling to present your vision and product design rationale in a compelling, convincing manner to the wider team. While working with partners to determine a shared plan forward that balances business and technology considerations, you will create and champion an experience that is highly engaging and usable and deliver pixel-perfect detailed design with your team.
What You'll Do...
- Leading a world-class design team in a way that nurtures the unique strengths of each member and brings them together in a way that has multiplying effect
- Partnering with the business, engineering, and product partners to create a compelling vision that will inform the roadmap of future of associate work and tooling around inventory management and fresh production.
- Facilitating design thinking across cross-functional leaders and partners to drive best-in-class experiences forward and seamlessly integrating competitive organizational goals
- Driving and holding others accountable to create experiences that celebrate and empower our end-users
- Proactively soliciting, leveraging, and sharing design research, competitive research, data, and analytics to create full-featured and strategic products
- Fostering a maker mindset so teams can iterate and experiment collaboratively in order to challenge the status quo, drive new thinking, and improve processes for creating future-forward product experiences
- Thinking holistically so that we build true end-to-end experiences
- Switching gears from deep design thinking to rapid-fire execution
What You'll Bring...
- Track record of shipping high-impact, high-visibility products in a fast-moving and changing environment - one that celebrates experimentation, iteration, and shipping
- Ability to define and advocate for a design vision and follow through with a plan on how to deliver against it
- A strong strategic mindset and a systems thinking approach
- Been a skilled change maker who is not afraid to think big and challenge the status quo
- Excellent visual and interaction design skills and a keen understanding of trends - in and out of retail
- Ability to communicate concepts in a clear and compelling way to audiences of all levels of understanding and levels of seniority
- Experience leading product design process and building strong cross-functional partnerships
- Ability to produce great work in short timeframes, multitask across different projects and platforms and adapt to the ever-changing priorities of the business
- Thorough experience with requirement gathering, end-to-journey mapping, facilitating sessions like Design Sprints, conducting competitive analysis, and leading rapid concepting and prototyping
- Champion of a design philosophy that is inclusive of all people
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
Equal Opportunity Employer
Sam's Club, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.
At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
- Health benefits include medical, vision and dental coverage
- Financial benefits include 401(k), stock purchase and company-paid life insurance
- Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $130,000.00-$260,000.00
Additional compensation includes annual or quarterly performance bonuses.
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 6 years' experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area. Option 2: 8 years' experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.
3 years' supervisory experience.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Design certification (for example, IDEOU - Foundations in Design Thinking Certificate), Driving product development in a user experience area, Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area, Related industry experience (for example, retail, supply chain, eCommerce, healthcare), UI/UX, Interactive and Visual Design, Electronics Art, Multimedia Design, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.
