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American Express Work From Home Jobs – Live Chat $22/h id-20736

Join our dynamic team at American Express and embark on an exciting journey as a Remote Customer Support Specialist. In this role, you’ll be at the forefront of delivering exceptional customer service through live chat interactions. We’re seeking individuals with a passion for helping others and a knack for problem-solving…

Key Responsibilities:

• Engage with customers in real-time through live chat to address inquiries, provide assistance, and resolve issues.

• Demonstrate a deep understanding of American Express products and services to effectively guide customers through various processes.

• Maintain a positive and professional demeanor while handling customer interactions and ensuring a seamless experience.

• Collaborate with cross-functional teams to escalate and resolve complex customer issues.

• Stay informed about industry trends and product updates to better assist customers with up-to-date information.

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What You Will Do:

• Respond promptly to customer inquiries with a focus on first-contact resolution.

• Provide accurate and reliable information to customers, ensuring a high level of customer satisfaction.

• Utilize effective communication skills to build rapport and establish a positive connection with customers.

• Navigate multiple systems and platforms to gather information and resolve customer queries efficiently.

• Contribute to a collaborative team environment by sharing insights and best practices.

Benefits:

• Competitive hourly rate of $22/hour.

• Work from the comfort of your own home, enjoying a flexible remote work environment.

• Access to comprehensive training programs to enhance your skills and knowledge.

• Opportunities for career advancement within a globally recognized company.

• Employee benefits, including health insurance and retirement plans.

Embark on a rewarding career with American Express, where your passion for customer service and dedication will make a significant impact. Join us in shaping exceptional experiences for our valued customers from the convenience of your home. Apply now and be a part of our innovative and customer-centric team!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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