Full Time - Sales Specialist - Flooring - Closing id-23351
Your Impact at Lowe's
As a Sales Specialist, you will be one of the first people our customers meet. Your sales expertise can help customers find the products they need and encourage them to transform a great project idea into reality. If you enjoy helping people and solving problems in a fast-paced environment, this is the perfect role for you.
How We Support You
Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to a variety of benefits beyond competitive pay and flexible schedules.
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Earn more from your sales performance with additional
bonus opportunities.
Make your well-being a priority with multiple
health insurance options.
Explore educational opportunities with Lowe's
tuition assistance program.
Take charge of your financial future with a
company-matching 401(k).
Gain extra savings with a
10% Associate Discount.
Learn new trade skills with our
Track to the Trades program.
For information about our benefit programs and eligibility, please visit
https://talent.lowes.com/us/en/benefits
.
Your Day at Lowe's
Sales Specialists at Lowe's are very active, moving throughout the store or garden center, answering phones, and talking to customers. As a Sales Specialist, you'll spend most of your time communicating with customers – discussing project needs, answering questions, and helping them accomplish their home improvement goals.
You will become the product expert, informing customers of specifications, features, promotions, and financing options to close a sale. Your exceptional consulting services help ensure that customer needs are met before leaving the store.
You will be working in one of the following departments, based on hiring needs and skillsets: Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls.
Key Responsibilities
Provide SMART customer service by seeking out customers to understand their needs, answer questions, and communicate the advantages of Lowe's products and services
Serve as a point of contact for customers and vendors within your department, providing project estimates, scheduling installer visits, processing and tracking customer orders/installations, and following up to ensure project completion.
If in the Pro Department, focus on external accounts and outside sales and services
Monitor inventory levels to support sales, working with vendors and other stores to find merchandise and order replacement stock
Perform price reviews by pricing policies and ensure maintenance of pricing and documentation
Support all checkout functions, call buttons, departmental pages, or requests for assistance
Train associates in the department by conducting on-the-job training on the Sales floor and coaching around development needs
Complete other duties as assigned
Minimum Qualifications
High School Diploma or GED
1 year experience in customer-facing sales or 6 months of Lowe's retail experience (Or 3 years of external experience in customer-facing sales or 18 months of Lowe's retail experience if education requirement is not met)
1 year of experience in sales or customer service in a sales environment with required sales goals or metrics
Able to Read, write, and perform basic arithmetic (addition and subtraction)
Able to stand and sit for prolonged periods
Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation
Obtain sales-related licensure or registration if required by law in your state (Lowe's will support and fund this requirement)
Preferred Qualifications
1 year of experience in completing customer sales orders
1 Year Experience promoting product related services and plans such as installation, delivery, credit financing, or extended protection plan
2 years of experience designing customized products for customers using 20/20 or Computer-Aided Design System
Professional certification related to the department being considered
Bi-lingual skills
Lowe's commitment to growth and teamwork extends to the community as well.
To better equip our stores and serve our communities, we strongly encourage bilingual, military, and veteran talent to apply and join our team.
Travel Requirements
This role does not require regular travel; however, this role may need to travel occasionally to meetings, training, or to support neighboring stores.
Working Conditions
Environmental factors vary by location. You may be working in both inside and outside weather conditions. Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions, is possible. You may be exposed to constant or intermittent noises in addition to moving or shaking objects and equipment.
Lifting methods vary based on role, weight, and volume. Associates must follow guidelines, limiting single lifts to 75 pounds. Team lifts are used minimally starting at 75 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker.
