Sr. Manager, IT Facilities & Network id-23335
What makes DHL great?Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.
Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine
DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. Position can be based out of Plantation, FL or Tempe, AZ.
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Start YOUR career with DHL today…
The Sr Manager, Facilities & Network, reporting to the Head of IT Infrastructure, will be a critical member of the IT Infrastructure team and work closely with C-Level and cross-functional teams to develop processes and controls that improve efficiency, increase customer satisfaction, and make user experience better. As an accomplished Service Delivery and IT operations leader, you will oversee core business and back-office operations including IT Network, Voice, Video Conference Site Management, CCTV Infrastructure, Automation Infrastructure and Local Facility Infrastructure. You and your team will deliver transformation through disciplined Project Management practices, following DHL’s IT Security Compliance, executing proper IT Vendor Management
Key Responsibilities:
- Lead an IT team and Vendors providing the following services to the enterprise:
- IT Network services, LAN and WAN, including managing UCTO vendor partner.
- Voice & Video Conferencing services.
- Site Management services, such as UPS, RAE, Site Surveys and similar.
- CCTV Infrastructure support services.
- Support to Automation Infrastructure that sustains solutions like LT1 and similar.
- Support to local Facility infrastructure such as Reweigh machines, Image Scanners, X-Rays, Scales, Scan Tunnels, and similar.
- Responsible for assuring the integrity of the Facilities and Network services and ensuring that it aligns and meets overall IT strategy and business objectives/ goals.
- Provide senior level leadership and management in Facilities and Telecom Network support operation.
- Establish or improve compliant operational process and procedures while managing the IT operation, through internal teams and third-party Vendors, setting up Service Level Agreements (SLA/OLA) for each Facility and Network service.
- Run a well-managed operation, inclusive of automated and preventive controls, driving the prioritization process, highlighting critical dependencies and resource gaps.
- Establish or improve asset lifecycle management of all IT assets used to support Facilities and enable Networks.
- Accountable for designing, implementing, and executing the technology roadmap and strategy for US IT Facility and Network Services, in alignment with the direction received from the Director of Infrastructure, and DHL standards provided by Regional and Global IT.
- Ensure a high level of customer satisfaction, proving that the internal organization and service providers are meeting the customer’s requirements regarding performance, Service Level Agreements (SLA/OLA) for new and existing services. Monitors and addresses Service Level Agreements (SLA/OLA) performance, issues and exceptions and drives Service Improvement as needed.
- Lead talent planning, career development mentoring, coaching and feedback to team members and remote employees while evaluating team member performance leading to high performance teams.
- Manage the cost of IT Facility and Network Services, delivering the needed services at best costs.
- Accountable to manage financial charge (invoice) validations, develop and track the budget of IT Telecom Services, including charges from internal partners and external Vendors.
- Typically requires BS/BA in related discipline and 10+ years of Technology Experience in related field or MS/MA
- Professional certification or similar: ITILv3/4, Cloud (IAAS,PAAS, SAAS), Cisco (CCNP, CCIE), Microsoft certifications, Project Management PMP.
- Experience and Knowledge of Networking, Servers, Collaboration (Video, Voice Services, Polycom, Cisco) and Security Technologies such as, IPSec, VPN, Routers, DNS, DHCP, Virtual Machines, Active Directory Policies, Collaboration Technologies
- Serves as consultant to management on major matters pertaining to policies, plans, and objectives. State-of-the-art knowledge of technologies, processes, and practices.
- Skilled in communicating conceptual and technical information both verbally (on phone, one-on-one, to groups) and writing (emails, letters, reports, presentations) to various audiences (work group team, management, internal clients)
- Strong project management/financial analysis/networking abilities bringing together groups from different areas of the DHL business.
Employee Benefits & Incentives
DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include:
- Competitive Pay
- Bonus/Incentive Programs
- Retirement Savings – 401K with company match
- myShares – Voluntary plan to buy discounted company shares
- Medical, Dental, Vision, well-being programs
- Tuition Reimbursement
- Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
- Paid Leave
- Employee Discount Program
- Employee Assistance & Work Life Program
- Outstanding training opportunities
- Hybrid Working Environment
DHL is committed to working with and providing reasonable accommodations to persons with disabilities. The job application process includes this application and possibly one or more interviews. If you believe that you might need a reasonable accommodation for any part of the application process, please send an e-mail to ada@dhl.com, and include your contact information.
