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RETAIL DEPARTMENT MANAGER - AVENTURA, FL id-23359

About the position

As a Retail Department Manager at NIKE, Inc., you will serve as a key leader in the store, responsible for guiding your team to deliver exceptional customer service and drive store performance. This role emphasizes the importance of product knowledge, team leadership, and community engagement, ensuring that every customer has a positive experience while embodying the NIKE brand values. You will be instrumental in training your team, managing store operations, and fostering a culture of inclusivity and support.

Responsibilities

  • Leading a team that helps keep all store functions running seamlessly.
  • Ensuring your store is staffed by attracting, assessing, and onboarding future teammates.
  • Equipping store employees with tools needed to succeed in their day-to-day responsibilities.
  • Leading your store's team and business results/critical metrics, including budgeting, planning, customer service, sales, and people leadership.
  • Managing product life cycle from stockroom to visual merchandising and the sales floor.

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Requirements

  • Three years of customer-facing retail or hospitality experience.
  • One year of leadership experience.
  • Demonstrated ability to recruit, build, and lead high-performing teams.
  • Proficient in Microsoft Office and retail business systems.
  • Ability to bend, squat, reach, climb a ladder, and stand for extended periods of time with or without reasonable accommodations.
  • Proven ability to utilize tools for conflict resolution and employee coaching and counseling.
  • Able to work mornings, weekends, nights, and holidays as needed.

Benefits

  • Medical, Dental and Vision Insurance
  • Health Savings Accounts and Flexible Savings Accounts after 12 months of continuous employment
  • 401(k) Plan, CERA, Employee Assistance Program, Mental and Emotional Health, Financial Coaching and Education, Child Development Support and Caregiving Benefits starting on the day you're hired
  • Accrued Paid Time Off and Holiday Pay
  • Opportunity to buy Nike stock at a discount through the Employee Stock Purchase Plan (ESPP)
  • Access to support through Optum Employee Assistance Program at no cost for you and your family
  • Discounts for you and your family from Nike, Converse, and Jordan up to 50% off.
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