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Bookseller - PT id-23269

Job Summary

To be a great Bookseller, you provide excellent customer service which is friendly, genuine, and professional, and you always put the customers first ahead of everything and anything else. You make the shopping experience engaging and interactive by enthusiastically sharing your knowledge whether face to face or over the phone, helping a customer choose a new book, or a special gift. A bookseller creates enticing displays which are neat, tidy, and vibrant to the customer. Your passion for bookselling and willingness to help ensures your customers look forward to coming into your store. From creating inspiring displays to helping at our special events, there is always an opportunity to demonstrate initiative and your passion for books and people. You support the cluster structure and work collaboratively for the betterment of all stores in the cluster.

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What You Do

  • Create a welcoming environment for customers where you engage with them and share your love and knowledge of books and make relevant recommendations.
  • Ensure a vibrant bookstore through the execution of bookstore basics, showing a commitment to presentation, commerciality, section detail, localization, and sense of theater.
  • Leverage key campaigns such as Our Monthly Picks, pre-orders, etc., to hand sell and engage in conversation with every customer.
  • Educate yourself continuously on books and the industry, supporting the store with this knowledge to give customers a great experience when they visit and shop.
  • Identify key titles and communicate with your store team on opportunities to tailor the merchandise selection to reflect the community.
  • Keep the store neat and tidy, creating displays and ensuring the bookstore is always shoppable and inviting.
  • Help with events and community outreach.
  • Protect company assets by adhering to all processes in controlling shrink, expense and payroll.
  • Recognize and offer to help both customers and employees with urgency and care.
  • Model expected behaviors to ensure compliance with all policies and procedures.
  • Work on the selling floor, which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing) and in Café when needed.

Knowledge & Experience

  • Passionate reader and knowledgeable about books.
  • Positive and can-do attitude.
  • Enjoy working with people.
  • Energized by working in an ever-changing environment.
  • Listen to people and enjoy solving problems.
  • Can clearly and respectfully communicate and express oneself.

Expected Behaviors

  • Treat customers as the first priority at all times.
  • Grow knowledge of books, the industry and the market.
  • Enjoy making recommendations and engaging with others.
  • Exhibit and demonstrate initiative.
  • Support company goals and initiatives and is a team player.
  • Show respect and kindness to fellow booksellers and customers.
  • Accept responsibility and execute all assignments correctly and with care.
  • Accept coaching and feedback from others openly.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

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10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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