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Medical Record Retrieval Specialist id-23286

About this job

**Become a part of our caring community and help us put health first** The Medical Record Retrieval Specialist (Risk Adjustment Representative) travels to provider offices within the region and scans medical records into a secure system. The records are reviewed by Humana's Coding staff. • Travel in North Miami/Dade and South Broward counties, FL and surrounding areas The Medical Record Retrieval Representative (Risk Adjustment Representative): + Travel up to 50% of the time in North Miami/Dade and South Broward counties in FL with the possibility of occasional overnight +

Collect medical records by using a laptop and portable scanner to scan paper records and/or download electronic medical records to a thumb drive to meet production goals + Visits to physician offices in a timely, efficient manner to meet all deadlines + Answering phones, electronically faxing, internet search and email utilization +

Research and updates site information by utilizing CarePlus’ internal systems + Follows CarePlus and HIPAA confidentiality standards to protect the confidentiality of member information + Demonstrates a professional and courteous manner when communicating with others with the ability to clearly and accurately state the agreed upon resolution **Use your skills to make an impact.

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** **Required Qualifications** + 1 or more years of Telephonic environment experience and/or customer service in an office setting. + Proficiency in Microsoft Office Word and Excel + Ability to travel locally up to 50% of the time + Ability to travel overnight occasionally within the region + Must have reliable car transportation + Working knowledge of computers, or a demonstrated technical aptitude and an ability to quickly learn new systems + This job is part of Humana's Driver safety program and therefore requires an individual to have a valid State Driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits and requires running a Motor Vehicle Report as part of the background check process.

**Preferred Qualifications** + Experience with Medical Record or Health information retrieval experience In a Hospital, Healthcare and/or Medical Office setting + Knowledge and experience in managed care + Medical terminology + Experience in EMR (Electronic Medical Records) system + Medical Record retrieval experience + Healthcare experience + Bilingual English and Spanish Must be able to speak, read and write in both languages without limitations or assistance. See Additional Information on testing

**Additional Information** + Hours 8am-5pm, could be earlier depending on travel/provider office. Hours subject to change based on business needs **Hiring Process** As part of our hiring process, we will be using an exciting interviewing technology provided by HireVue, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes. If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews. 

**Language Proficiency Testing** Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government **Work at Home Guidance** To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria: 

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested + Satellite, cellular and microwave connection can be used only if approved by leadership + Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. + Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job. + Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information Internal- If you have additional questions regarding this role posting, please send them to the Ask A Recruiter persona by visiting go/vivaengage and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker. \#LI-BB1

 **Scheduled Weekly Hours** 40 **Pay Range** The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $37,200 - $51,200 per year **Description of Benefits** Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work.

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