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support agent - Fort Worth - Airtm 22708

Description

About Airtm:

Airtm is the world's most connected digital dollar account with over 500 different ways to buy and sell digital dollars. Airtm's globally accessible dollar account allows anyone to hold their wealth in a stable currency, participate in the global economy and cash out remittances at fair exchange rates. Our users include freelancers and gig workers who connect Airtm to access stable currencies (USDC) and move money across borders. We are now transforming into a platform for Digital Entrepreneurs (DE).

As of 2024, more than 10% of the world's workforce works online. This digital economy will continue to grow at double digits for the unforeseeable future. This digital work revolution contains the opportunity to give hundreds of millions throughout the global south their financial independence. It contains the opportunity to free people from their local constraints. Giving people, their communities and countries control over their destiny. Incorporated in the United States and registered with FinCEN as an MSB (Money Service Business), we have presence in more than 190 countries.

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About the role:

The commOps support team is responsible for attending and resolving the needs of our users, relying on procedures and tools provided by Airtm, to ensure that we comply with all applicable operational requirements and best practices of our operation.

What you'll be responsible for:

  1. Respond and solve the needs of our users through ticketing packages
  2. Achieve the objectives set by your team based on the operation
  3. Report immediate and prioritized needs of our users
  4. Fulfill a working day
  5. Attend team meetings

Experience, skills & stack required:

  1. Experience in customer support with technology programs
  2. Availability of schedule
  3. Have computer equipment and stable internet access
  4. Demonstrated analytical, empathic skills and teamwork
  5. Curiosity and proactive
  6. Familiarity with cryptocurrency
  7. English speaker

Application Instructions:

Please apply only if you are from Latin America or the following countries:

  1. Sri Lanka
  2. Vietnam
  3. WAEMU countries (Benin, Burkina Faso, Côte D'Ivoire, Guinea-Bissau, Mali, Niger, Senegal, and Togo)
  4. Tanzania
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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